Everything a vacation-rental host needs
One platform covering the full guest experience — from the moment they book to the review they leave.
Digital guide builder
Build a beautifully organised guide for every property. Guests open it by scanning a QR code on arrival — no app download, no login. Every section is just a tap away.
- 30+ pre-built section types: WiFi, check-in, heating, trash, house rules, restaurants, and more
- Rich text editor with markdown, images and embedded maps
- Toggle sections visible or hidden without deleting them
- Internal notes for your team, invisible to guests
- Reorder sections with one click to match your guest journey
Video FAQ system
Some instructions are just easier to show. Attach short how-to videos to any guide section so guests can watch exactly how the coffee machine or TV remote works.
- Upload or record short videos directly from your phone
- Attach multiple videos per section with captions
- Videos are compressed and streamed — no buffering for guests
- Works offline after first load (PWA caching)
Multilingual + AI translation
Write your guide once in your language. StayGuide Pro AI translates every section into 7 languages with a single click — or translate selected sections manually.
- Supported languages: German, English, Italian, French, Dutch, Spanish, Turkish
- AI translation respects your property name and key terms as a glossary
- Override any AI translation with your own text
- Machine-translated content is clearly flagged until you review it
- Guests automatically see the guide in their browser language
Grounded guest AI assistant
Your guide powers a conversational AI that answers questions accurately and exclusively from your content. Guests get instant, reliable answers — at 2am if needed.
- Answers only from your guide content — no hallucinated advice
- Handles follow-up questions in context (multi-turn conversation)
- Falls back gracefully when a question is outside the guide scope
- All questions are logged so you can improve the guide over time
- Supports all 7 guide languages
QR codes for everything
Generate QR codes for the full guide, individual sections, or specific actions like issue reporting. Print, laminate, and place them exactly where guests need help.
- Full guide QR — one code to rule them all
- Section QR codes for WiFi, parking, trash, heating, checkout
- Issue-report QR code for walls and appliances
- Download as PNG or SVG for professional printing
- Short URLs for text messages and welcome booklets
Issue reporting & tracking
Guests scan a QR code to report a broken item or missing supply. You get a notification, assign it to your team, and track it to resolution — all in one place.
- 12 issue categories: WiFi, heating, cleanliness, broken items, and more
- Guests can add a photo and description without creating an account
- Status flow: New → Acknowledged → Assigned → In progress → Resolved
- Comment thread for your team; internal notes stay private
- Full audit history for every issue
Cleaning & turnover management
Assign turnovers to your cleaning team with checklist templates, photo requirements, and completion confirmations. No more chasing cleaners on WhatsApp.
- Custom checklist templates per property
- Assign turnovers with check-in / check-out times visible
- Cleaners complete tasks on their phone, upload photos as proof
- Manager sees real-time progress and gets notified on completion
- Restocking tasks linked to inventory items
Inventory & restocking
Track consumable supplies — toilet paper, coffee, dishwasher tabs — across all properties. Cleaners report low stock; you see exactly what needs ordering.
- Pre-seeded with 12 common vacation-rental consumables
- Set minimum thresholds; get alerts when stock runs low
- Cleaners report restocking needs during turnovers
- Full restock history per property
Automated message templates
Create message templates for every stage of the guest journey — booking confirmation, pre-arrival, check-in day, satisfaction check, checkout reminder, and review request.
- 10 message types covering the full stay lifecycle
- Template variables: guest name, WiFi password, guide link, checkout time…
- Schedule sends relative to check-in or check-out
- AI-drafted review request timed for the perfect post-stay moment
Analytics & insights
See which guide sections guests actually read, which questions the AI gets asked most, and how satisfaction scores track over time. Make every guide better.
- Guide pageview analytics by section
- AI question log with topics and resolution rates
- Guest satisfaction scores from mid-stay check-ins
- Issue category breakdown
- Export data as CSV
Review assistant
Prompt happy guests to leave a review at the right moment. The AI drafts a personalised review request message based on the stay details — you edit and send.
- Automatic timing: sends 2 hours after checkout
- AI drafts the message using guest name and property details
- Direct Airbnb / Booking.com review link
- Track review request status per stay
Team roles & permissions
Invite your team with the right level of access. Owners control everything; managers handle operations; cleaners see only what they need for turnovers.
- Three roles: Owner, Manager, Cleaner
- Granular permissions — issues, cleaning, inventory, analytics, billing
- Invite by email; invitation expires after 7 days
- Activity audit log for compliance
Ready to reclaim your evenings?
Set up your first guide in under 10 minutes. 14-day free trial — no credit card required.